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Call center users to understand each customer as an individual, obtain all relevant customer information in a single view, and access that information when it matters from an incredibly fast, multi-channel agent desktop application. Because of this call center CRM software, call centres are not only becoming cost-effective but profit making. It is a flexible business process platform, designed around the customer, on which call center managers can easily build a fast, highly tailored agent desktop application. Customer cases will be handled quickly and effectively, boosting customer satisfaction and loyalty while turning your support organization into a competitive differentiator. It enables call center agents to access information and knowledge in real-time to deliver the correct information to customers during telephone and online support calls.

» Efficient use of agents' logged-in time.

» Provides service agents with all the information they need in context to deliver the right information at the right time on every call..

» Social media channel monitoring tools to better listen and respond to customer opinions and concerns.

» Enterprise case management tools that support faster and more efficient resolution of customer requests.

» Simple and fast targeting.

» Invaluable customer time and effort is saved

» Positive feedback from customers.

» Personalized Customer Service

» Save Time and Increase Efficiency.

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